KronoDesk 69141 B L T 1 dil Version 1 0 0 Inflectra Corporation Date October 18th 2012 inflectraZ Contents 1 Introduction 2 1 1 Improve Customer Satisfaction 2 1 2 Optimize Customer Support 2 2 Functionality Overview 3 2 1 Dashboards 3 2 2 Knowledge Base 3 2 3 Support Forums 3 2 4 Help Desk Ticketing 3 2 6 User Account Management 4 2 7 Miscellaneous 4 3 Home Page 6 3 1 Customer Home Page 6 3 2 Employee Home Page 10 3 3 Glob
KronoDesk KronoDesk User Manual Version 1 1 Inflectra Corporation Date October 28th 2013 inflectraZ 8 3 Ticket Open Count 44 Contents 8 4 Ticket Aging 45 8 5 Ticket Turnaround Time 45 1 Introduction 2 8 6 Ticket Custom Graphs 46 1 1 Improve Customer Satisfaction 2 9 Mobile Access 47 1 2 Optimize Customer Support 2 9 1 Mobile Home Page 47 2 Functionality Overview 3 9 2 Knowledge Base 48 2 1 Dashboards 3 9 3 Help Desk 49 2 2 Knowledge Base 3 2 3