KronoDesk 69141 B L T 1 dil Version 1 0 0 Inflectra Corporation Date October 18th 2012 inflectraZ Contents 1 Introduction 2 1 1 Improve Customer Satisfaction 2 1 2 Optimize Customer Support 2 2 Functionality Overview 3 2 1 Dashboards 3 2 2 Knowledge Base 3 2 3 Support Forums 3 2 4 Help Desk Ticketing 3 2 6 User Account Management 4 2 7 Miscellaneous 4 3 Home Page 6 3 1 Customer Home Page 6 3 2 Employee Home Page 10 3 3 Glob
KronoDesk KronoDesk Administration Guide Version 1 1 Inflectra Corporation Date October 28th 2013 inflectraZ Contents 1 Introduction 2 Installing KronoDesk 2 1 System Prerequisites 2 2 Installing the Software 2 3 Security Considerations 3 System Administration 3 1 System Settings 3 2 Users 3 3 Forum Settings 3 4 Knowledge Base Settings 3 5 Help Desk Settings 3 6 Workflows 3 7 Event Notifications 4 Appendices 4 1 Appendix
KronoDesk KronoDesk User Manual Version 1 1 Inflectra Corporation Date October 28th 2013 inflectraZ 8 3 Ticket Open Count 44 Contents 8 4 Ticket Aging 45 8 5 Ticket Turnaround Time 45 1 Introduction 2 8 6 Ticket Custom Graphs 46 1 1 Improve Customer Satisfaction 2 9 Mobile Access 47 1 2 Optimize Customer Support 2 9 1 Mobile Home Page 47 2 Functionality Overview 3 9 2 Knowledge Base 48 2 1 Dashboards 3 9 3 Help Desk 49 2 2 Knowledge Base 3 2 3