Avaya BCM 3.6 Upgrade Guide

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1. Avaya BCM 3.6 Upgrade Guide

Part No P0609619 02 April 13 2004 Business Communications Manager 3 6 Upgrade Guide For systems running e BCM 3 0 RC 2 2 version 4 e BCM 3 0 1 Build 7 e BCM 3 5 build 2 3a or 2 3b e BCM 3 6 beta version 1 1 or 1 4 Must read Prerequisites on page 4 and Post upgrade instructions on page 11 Important notices e A password change ee_admin is not required before performing this upgrade If you do change any passwords before the upgrade ensure that you perform a system reboot from the Unified Manager menu before you begin the upgrade e If you have PPPoE or IPX routing see the note on the bottom of page 4 IPX routing is not supported on BCM 3 6 software e If you have VoIP trunks review the VoIP trunks bullets on page 6 QoS upgrade and on page 12 gateway settings NORTEL NETWORKS 2 How to get help If you do not see an appropriate number in this list go to www Nortelnetworks com support USA and Canada Authorized Distributors ITAS Technical Support Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support you can enter ERC 338 Website http www nortelnetworks com support Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Freephone 00800 800 89009 European Alternative United Kingdom 44 0 870 907 9009 Africa 27 11 808 4000 Israel 800 945 9779 Note Calls are not free from all countries in Europe Middle East or Africa Fax 44 191 555 7980 email emeahelp nortelnetworks com CALA Caribbean amp Latin America Technical Support CTAS Telephone 1 954 858 7777 email csrmgmt nortelnetworks com APAC Asia Pacific Technical Support CTAS Telephone 61 2 870 8800 Fax 61 388664644 email asia_support nortelnetworks com In country toll free numbers Australia 1800NORTEL 1800 667 835 China 010 6510 7770 India 011 5154 2210 P0609619 02 Indonesia 0018 036 1004 Japan 0120 332 533 Malaysia 1800 805 380 New Zealand 0800 449 716 Philippines 1800 1611 0063 Singapore 800 616 2004 South Korea 0079 8611 2001 Taiwan 0800 8 10 500 Thailand 001 800 61 1 3007 Service Business Centre amp Pre Sales Help Desk 61 2 8870 5511 Business Communications Manager 3 6 Upgrade Guide P0609619 02 Contents How to get help 2 Chapter 1 Before you begin this upgrade 3 How to use this upgrade guide 3 First step 3 Second step 3 Final step 3 Which upgrade do do 4 Prerequisites to the upgrade 4 Important information to note before attempting this upgrade 4 Business Communications Manager upgrade requirements 5 Hardware status 5 Business Communications Manager operations requirements 5 Client comput
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